Unusual Projects is committed to delivering high quality products that meet or exceed customer expectations, comply with applicable regulatory requirements, and continuously improve our processes, products and quality performance.

This Quality policy applies to all operations at Unusual Project's manufacturing facility located at Elvington Industrial Estate, York. It covers the design, development, production, and delivery of bespoke exhibitions and exhibits for Museums, Science Centres and Visitor Attractions.

• Ensure consistent product quality and reliability

• Reduce waste, defects, and rework

• Enhance customer satisfaction

• Meet applicable legal and regulatory requirements

• Promote continual improvement across all processes

RQuality Manager

Oversees the Quality Procedure, ensures compliance, conducts audits, reports on QMS performance

Technical Manager

Responsible for coordinating Quality Procedure is maintained on all projects

Production Manager

Ensures manufacturing adheres to documented procedures

Design Manager

Ensures design adheres to documented procedures

QC Inspectors

Conduct in-process and final inspections

Finance Manager

Ensures Compliance to Financial procedures

Employees

Follow procedures and report quality issues or nonconformities

Top Management

Provides resources, leadership, and reviews the QMS annually

5.1 Document Control

• All procedures, work instructions, forms, and policies are controlled documents.

• Revisions must be approved and communicated to relevant personnel.

5.2 Product Realization

• Define customer requirements

• Raw material inspection

• In-process inspections at key checkpoints

• Final inspection before packaging and shipment

5.3 Supplier Management

• Evaluate and approve suppliers based on quality, delivery, and service

• Conduct periodic reviews and performance evaluations

5.4 Nonconformance and Corrective Action

• Nonconforming products are identified, segregated, and documented

• Root cause analysis is performed

• Corrective actions are tracked and verified

All quality records (inspection reports, calibration logs, training records, etc.) are maintained for a minimum of 10 years and are stored in both physical and/or digital format as appropriate.

• Internal audits are conducted monthly

• Audit findings are documented, reviewed by management, and followed by corrective actions if needed

• Employees receive training upon hiring and whenever procedures change

• Competency is evaluated based on performance reviews and audit results

• Regular review of quality metrics (e.g., defect rates, customer complaints)

• Implementation of Lessons Learnt from End of Project Reviews and/ or Non Conformance improvement recommendations

• Employee suggestions for improvement are encouraged and reviewed

Top management conducts a formal QMS review annually, focusing on:

• Audit results

• Customer feedback

• Process performance and product conformity

• Opportunities for improvement

• Resource needs